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Sports mobile pass not working


I purchased a sports day pass which worked fine however this offer came along with 9 months of mobile sports pass which I still have not received. Under subscriptions there is no mobile sports pass and this has been longer than the 10 day period I was told I had to wait. I have tried the live chat and also I have deleted the app etc but in my account under subscriptions there is no mobile pass but in billing it does show my day pass and the date I paid for this. Please help as I’m missing out on Sports which I paid for. 

thank you 

Legend 5
Legend 5


You should receive an email saying that the mobile membership has been applied to your account. 

Jump onto live chat and see what staff can do for you. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help
Thank you for the reply I will get onto the live chat now