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Keeleyb
Advocate

Sports add on

Absolutely raging! Got an email confirming my order for adding Sports and confirming my payment for £9.99. I didn’t order this add on. I would rather eat my own head that watch sports of any kind. Website is rubbish for enabling me to cancel/fix it

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gavs82008
Legend 5
Legend 5

Re: Sports add on

@Keeleyb 

If I were you, change your password and place a payment PIN on your account.


Change password, ensure you do a force sign out of all devices too.

https://help.nowtv.com/article/change-password

Payment PIN

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Check your account to make sure it’s not an error for a pending membership.

https://www.nowtv.com/gb/account/membership

If it shows you have a pending sports membership head onto live chat in the morning to explain the situation. Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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