Sports Pass Credits - NOW Community

Help

I have a three month pass on my account. After 1 month, I now face two months of no sports.

i have had three separate chats to no avail. I can’t get a refund as the stick + pass was purchased at currys. I can’t get two months of passes to use in the future. So given the stick + pass retails at £99, I have probably paid more for one months sports than any one else. Worse still, I only got one game I wanted to watch in the first month thanks to rescheduling and postponements.

Chat started at 09:31

Thanks for contacting NOW TV, you are talking to AGENT. How can I help?

AGENT

I have 2 months left on my sports pass but there is no premier league football. Can I cancel and get a two month credit?

Hi,Good Morning!

AGENT

09:33

Good morning

Thanks for all the information,Starman.

AGENT

09:34

Np

Let me have a check regarding your Sky Sports concern on this very chat.

AGENT

Thanks

09:35

I can see you have Sky Cinema,Entertainment,Sky Sports Month passes active on the account.

AGENT

09:37

Yes

It’s just the sports pass I want 2 months credit for.

09:38

I only bought it for premier league football.

And there is none on

09:39

Starman,please stay connected.

AGENT

09:41

I am

09:41

You wrote that before.

09:43

Sorry different chat

Starman,I have had a check from my side and see your Sky Sports Month Pass expires on 15/05/2020 01:04,so we can instantly cancel the sports pass from our side and arrange the credit the remaining period.

AGENT

Yes please

09:44

You won't be able to watch any content for the sports pass,once we cancel it with immediate effects to get the credit on your account.

AGENT

That’s fine by me

09:45

Got it.

09:48

Thanks

Allow me couple of minutes so I can calculate the credit which needs to be added to the account.

AGENT

09:49

Ok

09:49

Stick with pass costs £99 at currys

09:52

You can just add two month passses into my preloaded passes if need be

09:54

Hello?

09:56

Yes,I'm online.

Ok

Starman,I cannot see any amount for the Sky Sports Month Pass in my system.

09:57

Did you made the purchase from a third party retailer?

AGENT

Yes, I bought a stick with a 3 month sports -pass from currys

09:58

Starman,I'm sorry but in this case you need to contact currys as they will be in a better position to help you on this.

AGENT

09:59

Sorry?

I won't be able to apply the credit because the amount is not reflecting in our system.

AGENT

The pass is activated on Now TV, what will currys do about that/

I just want.2 month passes for the next two months

10:00

When there will be no sport

I do understand your concern,but as off now we are looking into this matter.

I don’t think you do understand my concern

10:01

We have not got any further updates from above to provide any sort of replacements at the moment.

AGENT

I have activated the pass on now tv. It has forced me into 3 consecutive months and I can’t opt out.

10:02

And there is no sport I want to watch.

Starman,I will advise you to cancel the auto renewal of the pass from your side so the pass does not auto renew after 3 months.

AGENT

10:04

Why can’t you give me two codes for 2 months of sports I can use at a future date?

Uh, so I have paid for 3 months and I only get 1 month of sports!11

10:05

I will cancel the pass so it doesn’t renew as there will be no more football.

10:06

Once you cancel the auto renewal from your side you can watch till the expiry date 15/03/2020 and there won't be any charges further.I would have gladly assisted with the vouchers if I had the option,but I have not got any further instructions which is stopping me to take any actions.

AGENT

10:08

Hold on. I pay for 3 months and you are telling me to cancel after 1 month and I get NO credit

There won’t be any charge this month anyway

10:09

I'm sorry you can watch till 15/05/2020 01:04*

Sorry for the typing mistake.

AGENT

But there is NOTHING to watch!

Everything has been cancelled!

10:10

There is no football, no grand prixs

10:11

I can see where you're coming from and you'll be missing out on your favourite sports for next couple of months,but as you may know we have just started to receive such queries we are working on them so we respond with the best way possible.

AGENT

Missing out is one thing, but I am paying to miss out. That’s the problem.

10:12

I got Now TV to watch sport. And there is none.

It is like have no movies on Sky Cinema

It is expensive. Effectively £33/month

10:14

£99 for the stick with 3 month pass at currys

Starman,I'm sure we'll come up with the solution as it's important for us as well the customers get what they have paid for.

AGENT

The best way possible to deal with this is to give me two month sports passes I can use in the future.

10:15

If I went to the cinema and the film wasn’t showing I would get a refund

If I went to a sports ground and the game wasn’t on my ticket would be valid for when it is rescheduled.

10:16

I can totally imagine as I have been a customers myself at some stage,but I would request you to give us time so we can get clarity on the current situation.

10:17

Please do not worry,we'll do all the appropriate steps if needed and get this sorted.

AGENT

I am happy to give you time, but you are not happy to give me passes for future use.

10:19

You say will do all the appropriate steps, but what are they?

10:19

In the meantime, my three month pass is worthless.

10:20

I definitely get no sports for two months.

10:21

I cannot promise anything at the moment because I don't want to provide any false information,,but I have raised this specific concern and once we get the approvals we can surely go ahead with the vouchers for future dates.

AGENT

10:22

Who have you raised this concern with/

Starman,we have the higher fix team who will be reviewing the case.

AGENT

10:24

Can I contact the higher fix team?

10:24

AGENT, I understand you are in a difficult position and I emphasise with you, but there needs to a solution now, as time is costing me.

10:25

AGENT- sorry auto correct

Starman,I really thank you for being in my shoes and understanding the critical time going on.

AGENT

10:27

Yes, but who are the higher fix team?

And is there a case reference?

10:27

Chat Ended from Lost Connection

1 REPLY 1

In exactly the same boat, applied 3 month pass on the 5th March only had a weeks worth of viewing now there's nothing to watch!