Sports Membership Inactive

[Shibin]

Hi,

I chose NowTV Sports Membership last month. Now it shows expired. I am unable to watch Sky Sports. Below was the subscription i selected. Any idea what went wrong ?

ORDER DATE

Fri 24 Feb 2023

WHAT YOU'VE BOUGHT

Sports Month Membership£19.99
Catch the action from all Sky Sports channels including Premier League football.

[schnapps · Accepted solution]

Hi @Shibin 

Check you are signed into your playback devices.

Also is it possible you have defaulted on the next due payment or your bank card on the NOW system has expired ?

I am also assuming the offer was more than one month ?

[Shibin]

Thank you for your response. Working on to reactivate the membership. Appreciate your response 🙂

[Beav]

I got nice bought 26 Pounds out of my bank account by accident I don't want the nice sports membership please could you refund me as I already have a 10-pound premium membership and you didn't tell me when I was paying for it that was discounted as well so I paid seven eight pounds but for a ten pound membership while four 99 membership this discussed in I want to do didn't mollish my 26 Pounds sports membership and just have the 10 pounds premium membership please could you refer me 26

[gavs82008]

@Beav 

To think you are speaking with anyone who can give you money then you are sadly mistaken. We are all customers on this forum, as staff seldom post on here. 

The fact you got a membership started without your consent I would strongly suggest two things.

1. Put a payment PIN on your account.
   https://help.nowtv.com/article/change-pin-settings
2. Change your password and request ALL devices to be removed from your account.
   https://help.nowtv.com/article/change-password

Then to be ultra safe check this link for any other accounts using the same payment details.
https://help.nowtv.com/article/find-an-account

To get any form of refund you MUST speak with staff directly via live chat. Which is accessed by clicking 'chat online' within the green box, don't hit 'get help quicker' as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

[RoyB]

@Beav 

It sounds like you have the mobile sports membership that you get when you take out a Day Pass, and you have tried to watch it on a device that wasn’t a mobile, or you have tried to watch a channel that isn’t one of the 5 allowed, and then you have accepted a full Sports membership to do this.

Is this correct?