cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Sorry streaming is not permitted at the moment.

When I play a film it says that I don’t meet the EU roaming rules. But I’ve been using it the last month and it’s been fine over here (I’m in Ibiza). Also it says Spain is ok to use for roaming so I don’t know what’s wrong ? 

 

Any help pls guys ?

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Have you been abroad for more than 30 days ?

If so have a read of this help guide article linked below.

https://help.nowtv.com/article/can-i-watch-now-tv-abroad

Anonymous User
Not applicable

I've suffered exactly the same issue, and have been told by the support service that I have exceeded my 30 day fair usage quota, which is impossible as I'd only being out of Ireland a day! Its a complete nonsense and a problem with NowTv.

Anonymous User
Not applicable

Just wanted to add that I couldn't possibly have exceeded the 30 day fair usage as I only renewed my subscription on the 26th of July, roughly 12 days ago, and only travelled outside of Ireland yesterday. For the support team to say they could see it on my account that I exceeded the fair usage is utter rubbish and impossible.

It would seem that NowTv have joined the ranks of having an outsourced support service with stock answers. Interesting to have a member of support staff make the comment that 'he was chained in his response'!