Sky sports pass suspension

[Anonymous User]

I purchased  a season ticket pass for sky sports last year and sky have said that they will pause the subscription due to the coronavirus outbreak. Are now TV going to honour what sky have said.

Can you please respond asap.

Many thanks.

[ukbobboy]

@Mikeysteam 

Well Bad News Mike

I'm not gonna say whether you are right or wrong but whenever dealing with any online company a certain amount of caution is necessary to provide yourself some protection.

In other words, don't jump in with both feet, start small and proceed with bigger orders once you've seen and experienced how the company operates.

Another thing, most people tend to treat online shopping like buying from a high street store, while this is a laudable goal it can be an expensive mistake.

One other thing, while we're all living through these stressful times, try to avoid cabin fever impulse purchases.

UK Bob (aka Cabin Fever Bob)

[Anonymous User]

Just received an email saying they are going to extend my premiership pass for another month (and another month till season is finished.)

I assume this only applies to the ‘premiership’ pass holders at the moment. 

Slow to respond but got there in the end. 

[Doctor10]

Just received the same email.  As you say, at least they have finally done something, but really should have communicated a decision much sooner:

We’re extending your Football Season Ticket

Hi,

We want to make sure we’re doing the right thing for our customers. We’re aware that your NOW TV Football Season Ticket will be ending soon and there are currently no official dates or plans in place for the remainder of the 2019-20 Premier League & EFL season.

The situation is constantly changing, but the Premier League & EFL are currently looking at ensuring the 2019-20 season is completed as soon as it’s safe to do so. So to make sure you don’t miss a moment of the action if the season recommences later, we’ll be extending your NOW TV Football Season Ticket - free of charge - for another month, and will continue to extend it until we know more about how the season will end.

You don’t need to do anything. Just make sure your Pass is active, not cancelled, and we’ll extend it at no extra cost to you before it expires. We’ll be back in touch once this is done and we’ll also let you know of any further extensions to your Sky Sports Pass if they’re necessary.

Thanks for your patience in these uncertain times.

The NOW TV Team

[Stoney35]

Just received the same email about extending my season pass... just wanted to ask.. how would you read the bit about making sure your pass is active and not cancelled? As im sure many people would have cancelled their pass early so they avoid charges if they forget. Pass would still run until june even if cancelled.

If that makes sense 😂

[Anonymous User]

Can't tell you how annoying this is. I literally cancelled my pass yesterday as it runs out on 8th June and (seeing as there is no sport etc) I wanted to make sure I didn't pay for anything that wasn't on. I wonder how will work, if it means it will not actually end on 8th June for me but extend to 8th July

[Doctor10]

@Stoney35 @Anonymous User 

Is there an option to re-activate it?

[Anonymous User]

Yes, just log into your account and hit the "Restart Pass" button. 

[Anonymous User]

@Doctor10  Yes, for £33.99 a month (from 9th June)

[Doctor10]

@Anonymous User 

Mine shows as being charged £33.99 from 24 June (when it was due to expire), so I'm just assuming that I won't get charged come 24 June and it will just move on to 24 July...

[Anonymous User]

@Doctor10  Ah see I cancelled mine yesterday so that it didn't charge in June. That's why I'm curious as to the interpretation of 'cancelled' in the email, does it mean has been cancelled and is not active, or is active and simply due to be cancelled

[Anonymous User]

I had also cancelled but it's easy to "restart" your pass by logging onto your account. All it does is make the pass active again and reconfirm that it will end in June - and £33 a month thereafter. If you're worried about them not extending your pass, you might want to do this, at least until they contact you with details of the extension.

I got a slightly different email (see below) which talks about a 1 mth voucher code and more if needed. But I still decided to restart the pass to be on the safe side. 

Now TV appear to have got the message and now attempting to do the right thing for season pass holders. 

----------------------------------------

We want to make sure we’re doing the right thing for our customers. We’re aware that your NOW TV Football Season Ticket will be ending soon and there are currently no official dates or plans in place for the remainder of the 2019-20 Premier League & EFL season.

The situation is constantly changing, but the Premier League & EFL are currently looking at ensuring the 2019-20 season is completed as soon as it’s safe to do so. So to make sure you don’t miss a moment of the action if the season recommences later, we’ll be extending your NOW TV Football Season Ticket - free of charge - for another month, and will continue to extend it until we know more about how the season will end.

We’ll be in touch soon with a unique voucher code for you to get an initial extra month of Sky Sports for free, before your Football Season Ticket expires. We’ll also let you know of any further extensions to your Sky Sports Pass if they’re necessary.

Thanks for your patience in these uncertain times.

The NOW TV Team

[Anonymous User]

@Anonymous User That's interesting that your email mentions a voucher code, had you cancelled it a while back? I only cancelled mine last night so I wonder if there was a delay in the system working out who hadn't cancelled and who has (and thus needs a voucher code). If so then when the email etc was generated I wouldn't have been eligible for a code but became eligible in the time between the system running the program and the email being sent out 

[Anonymous User]

Yes, I cancelled a couple fo weeks back. Think you've worked it out, probably just different solution for those with active / closed passes.

I'm still going to leave my pass as active just in case they've changed the process. Not convinced football will restart in June, so a rolling extension might be better than a voucher that you have to activate.

[Anonymous User]

@Anonymous User  That's very frustrating for me, especially since there's no contact methods available at the moment to explain this. Oh well I'll just miss the end of the season on Sky if need be (still got BT Sport anyway) and will just re-subscribe when the 20/21 season eventually begins

[Anonymous User]

---

@Mikeysteam wrote:

They're just seeing what they can get away with. Remember, they see NowTV customers as disposable, whereas contracted Sky customers are seen as customers to be preserved and not upset.

They clearly don't care about Now TV customers as you are witnessing first hand. Any money they make from NowTV is simply lunch money, the main business is Sky directly.

Sorry to be the bringer of bad news.

---

Given we customers see NowTV as disposable, it makes sense that we are treated differently.

[RocketLudo]

Hi,

Has anyone had any luck with an extension to their passes? 

I have just gone to mine and it is asking for me to pay for further subscriptions.

[osm]

@RocketLudo Do you mean extension to season pass?

Mine was due to end on 27 May.  It was then extended to 27 June and then again extended to 27 July. I didn't have to do anything, it was automatic.

[Anonymous User]

They’re only offering me a 2 months voucher, which I think is a joke considering we have had no sport for three and half months. 

[Anonymous User]

You’re lucky - I was only offered one, which isn’t going to cover all the games!!

[RocketLudo]

@Anonymous User yes I did thanks, although I saw on another post that the vouchers can be sent to your junk mail, inevitably this was the case for me.  Thanks for your help hope everyone else can get the passes they deserve. 

[Anonymous User]

I received an email on the 5th June saying that my annual £199 pass was being extended and that I didn't have to do anything other than wait for an email that would follow soon to confirm the extension date. This email never arrived and now my pass is showing as expired.