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Anonymous User
Not applicable

Sky sports pass suspension

I purchased  a season ticket pass for sky sports last year and sky have said that they will pause the subscription due to the coronavirus outbreak. Are now TV going to honour what sky have said.

 

Can you please respond asap.

 

Many thanks.

106 Replies
Anonymous User
Not applicable

No answer yet. Been 6 days since I rejected their inadequate 1 month offer and asking them to escalate this to their senior management team. Going to give them another couple of days before raising it as a formal complaint. If they don't respond with a more reasonable offer and cannot adequately explain their position, then I'll take it to their regulator, Ofcom. I might also raise it with Sky senior management as well, as Now TVs response is at odds with the fair way Sky (their owners) have dealt with this situation. 

 

These are tough times for so many people and we'll all remember those companies who do their bit to support their customers. And those that don't.

Philsufc
Advocate

I purchased a 10 month sports pass in August and it will end in May. Iam not looking for a refund but with no live sport on at the moment I would like to know if I can defer the remainder of my pass to when live sports return.

I feel the process of trying to find out if this is possible from Nowtv has been difficult to say the least and I believe that Nowtv should have released something to that effect by now

osm
Mentor

Does anyone have a copy of the T&Cs for the football season pass? I'm interested to know if it says anything about supplying a minimum number of games over the season?

 

Unfortunately I can't find anything in my email related to my season pass purchase so probably accidentally deleted the purchase confirmation email at the time. 

Anonymous User
Not applicable

watch out if you have a 10 months pass that ends in june, when it ends they will charge you £33 a month automatically.

Anonymous User
Not applicable

Come on Now TV - how hard can it be to make a decision on this? Most other companies including Sky and BT have come up with a temporary solution to this.

 

This is not generating any goodwill with your customers.

 

I have a season pass until 31 May and expect it to be extended so I can watch what I signed up to watch when professional sport finally returns.

Anonymous User
Not applicable

Like I said earlier Sky will be looking for there money back from all the events being cancelled, so it’s not exactly a big ask for us to get out money back or at least be offered an extension of the current pass covering the period since the disruption started. 

Anonymous User
Not applicable

Strange how they have gone so quiet on this question, its always a good sign that they are not a company to be trusted, they are going to lose a lot in the long run.

Michael84
Advocate

Still waiting on a response from NowTV as that I pay £20 each month in a deal (runs out in May).

 

But like everyone else I'd like a refund because I don't fancy paying £20 for re-runs LOL.

 

Many thanks

 

Michael84

Anonymous User
Not applicable

I am on the £20 sports deal but have cancelled as payment due in a couple of days. Now tv is sky and they should offer the option to pause on all sports accounts same as main stream sky.

Anonymous User
Not applicable

Has anyone had an answer to this? Started paying 20 a month this month for 6 months and dont want to be paying for something I now can't watch

RayCox
Advocate

Spoiler
same here paying £20 for repeats. come on now tv suspend the pass
Anonymous User
Not applicable

Hi guys just put this another post about same subject,  been on live chat and as a few others I've a 10 month sports pass until 25th june , told the guy I had a legal contract with NowTV to supply live sports and they weren't keeping to there end of the contract.  Got a Free months extension to use up to Sept 2025 . Good hunting boys 

Anonymous User
Not applicable

I was offered the "1 month pass"  and knocked it back.

 

Now TV know they are failing their Sports Pass customers are are trying to buy us off with a lower grade alternative. The 2 biggest events for me (end of the EPL season and the US Masters) are unlikely to be held in the same month, so 2 or maybe 3 monthly passes should be offered to replace the 3 months of lost live sport. 

 

This is not of Now TV's making but they are failing subscribers who paid money upfront in good faith. 

scottscud
Scholar

I agree, I am on an offer where I get Sky Sports for a reduced monthly rate until December (Which would cover a good amount of football, and more importantly the F1 season). I got onto live chat some time ago, to inquire if I could cancel/suspend it until it is back on and then reinstate it and continue paying. I was basically told if I cancelled it, and wanted to restart it when things are back on it would revert to the proper price. This is a joke, although I am paying a reduced rate, I am actually getting nothing for the money (no interest in repeats). People with Sky tv are able to suspend, so why not Now Tv?. About time they sorted this out.

Anonymous User
Not applicable

+1 here.

 

Its my billing day today and Ive held off my withdrawal from the subscription until today but still no update. Im currently on my reduced price trial period so i could watch the F1 but the first races are all cancelled and all the other sports channels im getting are all replays of old fixtures/games/matches which i have zero interest in.  Id like to think that my trial period may be extended once the F1 season resumes since im already paying for essentially nothing at the moment

 

Phil10
Advocate

Yes, come on NOW TV. Fairs fair.

Anonymous User
Not applicable

Same here. I paid up front for sky sports. I also would like 3 months subscription when the football season starts or some form of reimbursement?

Anonymous User
Not applicable

I am in the same situation, terrible customer service. Just thinking about money in these difficult moments, very sad. 

Anonymous User
Not applicable

Having read through all the posts on this thread I decided to cancel my monthly sports voucher subscription.  I was asked 3 or 4 times if I was sure I wanted to cancel. At one point it asked me what £33.99 could buy?  They then callously state it would buy half a premier league match ticket!!

Think I'm going to have to make do with Match of the Day and live match commentary on the radio.

 

NowTV You will not get any more of my money. Disgusting behaviour. 😠

varsas
Expert


@Anonymous User wrote:

I purchased  a season ticket pass for sky sports last year and sky have said that they will pause the subscription due to the coronavirus outbreak. Are now TV going to honour what sky have said.

 

Can you please respond asap.

 

Many thanks.


I'm in the same position. Some sort of announcement would be really helpful.


Currently watching on catch-up: Modern Family S11, The Flash S6, Arrow S8, Supergirl S5
Waiting for boxsets: Runaways S3 .
Anonymous User
Not applicable

So what is the solution?