18-03-2020 18:36
I purchased a season ticket pass for sky sports last year and sky have said that they will pause the subscription due to the coronavirus outbreak. Are now TV going to honour what sky have said.
Can you please respond asap.
Many thanks.
18-03-2020 20:24
Same! I’ve tried to speak to someone via the “online chat” and got computer generated unhelpful answers. Surely those of us who have paid upfront for the season will have our subscriptions suspended and they can start again when/if the football season continues. Alternatively, when the 2020/21 season starts, as is looking more likely!
18-03-2020 20:39
Same - 2 months suspension needed please
it’s already 3 wks since I turned on sport
i purchase 10 month package - I don’t expect any money back just cessation and then extension of expiry date
bt sport were very easy to deal with
thanks
19-03-2020 9:36
Same here - I've got a yearly pass/subscription. I can't get to live chat, just automatic 'bot' replies. They should at the very least suspend current now TV sports subscriptions until everything resumes!!
19-03-2020 6:45
Now TV need address this. Even a holding statement to acknowledge that they are not delivering the live sports service would help. Not looking for a refund, but an extension to the pass, when live sport (esp football) returns would be reasonable and sensible.
19-03-2020 12:08
19-03-2020 15:47
Agreed and not sure how much longer NowTV can stall on this given that Sky have said that they will pause subscriptions due to the coronavirus outbreak.
Like many others I purchased a season ticket pass for Sky Sports last year mainly for the footy and now that the fixtures have been pushed back to April 30 AT THE EARLIEST, it's pretty obvious that my season ticket pass will expire before the season is concluded.
Now TV need address this ASAP. Not looking for a refund, but an extension to the pass, when live sport (esp football) returns would be entirely reasonable and justified.
Seems like others are having to use Live Chat to get some movement on this but come on NowTV, are you going to force all of us to jump through this hoop to get a fair outcome?
19-03-2020 15:58
With sport being cancelled just want to suspend my season pass until sport starts again. Love chat doesn't work and no one answers the phone. Frustrated Customer
19-03-2020 16:03
Agreed, Now TV should be providing a statement to announce that all sky sports passes will be extended until all sporting events have taken place, which were originally scheduled to have taken place during the period of the activated sky sports pass, i.e. Premier League Season completion / Golf Majors & Ryder Cup etc
19-03-2020 16:47
My 10 month prepaid pass runs out on 9th June. Chat offered me either a free month or a £19.99 voucher as a paltry “ goodwill gesture”. I refused and cancelled as it is unlikely that will compensate for the length of time football is postponed