Sky sports pass suspension

[Anonymous User]

I purchased  a season ticket pass for sky sports last year and sky have said that they will pause the subscription due to the coronavirus outbreak. Are now TV going to honour what sky have said.

Can you please respond asap.

Many thanks.

[pedrofski1]

I have the same question.I paid for a 10 month pass (£199) for live sports and I’m not getting any, so I would like a refund or the passes to watch 2 months when you start streaming sports again.

[Anonymous User]

same question  

how do i cancel my payments till football and rugby is back

[Doctor10]

Agreed.  NowTV need to make some kind of announcement here, such as the ability to suspend the season pass and resume it at a later date, or extend it's validity to cover the resumption of the football season, whenever that might be.

[Anonymous User]

I would advise not to cancel your Sports pass! if you cancel they might not refund you anything when things are back to normal.

[starman73]

I would advise not to cancel your Sports pass! if you cancel they might not refund you anything when things are back to normal.

So just keep paying month after month to get a refund?  My monthly pass rolled over on 15th March, so I cancelled then.  Ok, maybe for those with 3,9,10 month passes that advice may hold, but for the majority, cancel ASAP, and accept you lost a few days. Better than being £34 down every month.

[Anonymous User]

I've had lots of promotional emails from NOW selling other services but deafeningly quiet over what's happening with the prepaid Sports pass!

[Anonymous User]

I'm in the same boat, paid £199 for 10 months of sport which Now TV cannot provide. I'm disappointed that they've failed to address this so far, like others, I'm not looking for a refund, just a pause in my subs until it starts again. I subscribe to all Now TV packages, but I'll be more than happy to cancel if they don't do the right thing here.

[Anonymous User]

Again awaits update as i have tried calling to discuss and nothing on line !!

You have had my money upfront so please assist as i pay for a service not getting one.

Thank you

[Doctor10]

Just been on to live chat, and apparently they are 'working on something' and 'you will get an email soon'.  He wasn't able to give me any details as to what that might entail, however, so I guess we'll just have to wait and see...

[Anonymous User]

Same! I’ve tried to speak to someone via the “online chat” and got computer generated unhelpful answers. Surely those of us who have paid upfront for the season will have our subscriptions suspended and they can start again when/if the football season continues. Alternatively, when the 2020/21 season starts, as is looking more likely! 

[Anonymous User]

Same - 2 months suspension needed please 

it’s already 3 wks since I turned on sport

i purchase 10 month package - I don’t expect any money back just cessation and then extension of expiry date

bt sport were very easy to deal with 

thanks 

[Anonymous User]

Same here - I've got a yearly pass/subscription.  I can't get to live chat, just automatic 'bot' replies.  They should at the very least suspend current now TV sports subscriptions until everything resumes!!

[Anonymous User]

Same as above. There is nothing to watch so I shouldn't be paying for it until the events have been rescheduled. Please put a hold on the passes. 

[Anonymous User]

Now TV need address this. Even a holding statement to acknowledge that they are not delivering the live sports service would help. Not looking for a refund, but an extension to the pass, when live sport (esp football) returns would be reasonable and sensible. 

[Anonymous User]

Hi there i would like to know what you are going to do about the membership I have with you as on Sky Sports will not be showing any sports for at least a month. Sky Sports have agreed to refund all money and hold accounts. Please advise if you will be doing the same. Thanks

[Anonymous User]

Agreed and not sure how much longer NowTV can stall on this given that Sky have said that they will pause subscriptions due to the coronavirus outbreak.

Like many others I purchased a season ticket pass for Sky Sports last year mainly for the footy and now that the fixtures have been pushed back to April 30 AT THE EARLIEST, it's pretty obvious that my season ticket pass will expire before the season is concluded.

Now TV need address this ASAP. Not looking for a refund, but an extension to the pass, when live sport (esp football) returns would be entirely reasonable and justified.

Seems like others are having to use Live Chat to get some movement on this but come on NowTV, are you going to force all of us to jump through this hoop to get a fair outcome?

[Anonymous User]

With sport being cancelled just want to suspend my season pass until sport starts again. Love chat doesn't work and no one answers the phone. Frustrated Customer

[Anonymous User]

Agreed, Now TV should be providing a statement to announce that all sky sports passes will be extended until all sporting events have taken place, which were originally scheduled to have taken place during the period of the activated sky sports pass, i.e. Premier League Season completion / Golf Majors & Ryder Cup etc

[Anonymous User]

My 10 month prepaid pass runs out on 9th June. Chat offered me either a free month or a £19.99 voucher as a paltry “ goodwill gesture”. I refused and cancelled as it is unlikely that will compensate for the length of time football is postponed

[Anonymous User]

@Anonymous User did you ever get an answer as I’m facing similar troubles with this