I’ve just been sent an email saying I have ordered the monthly sky sports pass and boost. I haven’t ordered it, is it possible someone has my login details and has ordered? If possible I would like it cancelled immediately and money refunded.
This is a customer, only seldomly do NOW staff pop on and comment on the threads.
Your best to set up a payment PIN, change your password and force sighn out of all devices. Have a look at this link
Head onto Live chat by clicking "chat online" and reporting the issue directly.
Alternatively you can send an email to customer support using the address in the below picture.