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Djclark18
Advocate

Sky sports pass - cancel

Good morning 

 

I’ve just been sent an email saying I have ordered the monthly sky sports pass and boost. I haven’t ordered it, is it possible someone has my login details and has ordered? If possible I would like it cancelled immediately and money refunded.

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gavs82008
Legend 5
Legend 5

Re: Sky sports pass - cancel

@Djclark18 

This is a customer, only seldomly do NOW staff pop on and comment on the threads. 

 

Your best to set up a payment PIN, change your password and force sighn out of all devices. Have a look at this link

https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure

 

 

Head onto Live chat by clicking "chat online" and reporting the issue directly. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Alternatively you can send an email to customer support using the address in the below picture. 

Now TV customer service.jpeg

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