@Anonymous User
This is a customer, only seldomly do NOW staff pop on and comment on the threads.
Your best to set up a payment PIN, change your password and force sighn out of all devices. Have a look at this link
https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure
Head onto Live chat by clicking "chat online" and reporting the issue directly.
https://help.nowtv.com/article/how-to-submit-a-complaint
Alternatively you can send an email to customer support using the address in the below picture.
