@Anonymous User
Did you contact them this way?
Complaint webform for TV issues:-
https://help.nowtv.com/complaints/tv
If not, try that. It seems to get their attention....
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
