04-03-2020 10:25
Hi.
My dad used my account to buy a day pass for Sports. It was banging on about £9.99 for the day pass and then £3. Is anyone aware of what that £3 is for? I've just noticed I've been charged £3, which isn't a big deal, but it makes me wonder what I'm actually paying for when the £9.99 was already paid and that day was over a week ago.
04-03-2020 11:25 - edited 04-03-2020 11:27
Hi @Anonymous User
The £3 charge sounds to me like the additional HD Boost Pass.
More information in this link article below about the NowTV Boost Pass.
https://help.nowtv.com/article/what-is-now-tv-boost
A NowTV Day or Week Sports Pass is self cancelling and doesn't auto renew each month and if you haven't done it already and you don't want the Boost Pass then you need to cancel it by going to My Account > Passes & Vouchers whilst logged in on here.
With regards to a refund you would need to get in touch with live chat.