17-11-2019 7:50
We pay for our sky cinema subscription. I can see both on my account and through my bank that my payment for this month has been taken, however sky cinema doesn't show in the passes and vouchers section of the website and I cant access any movies on my tv through my box, nor on any other device my account is linked to. Anyone got any suggestions as to how to make this work again as I've paid for a service I'm not able to access?
Thanks
17-11-2019 8:13
@Anonymous User
The working hypothesis in this situation is that you have managed to create more than one account, and the pass is not on the account you are trying to use.
But whether it is this, or some derangement applying to a single account, you should contact Live Chat to get this sorted out.
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>
17-11-2019 10:57
Hi
We have exactly the same issue with an entertainment pass.
I have been waiting for them to fix it at their end for nearly 2 weeks now.
I was told its a known issue and is being worked on.
I suggest you make a formal complaint, if enough of us do they may make it a priority.
Cheers!