12-01-2019 16:02
I have been charged twice by now tv billing help for £9.99 though I don't know why.
12-01-2019 20:35
It sounds like a duplicate account try putting details in here https://account.nowtv.com/payments/query/
16-12-2019 22:53
I haven charge 2 payment now tv i am getting sick death this happen did cancel it than rename join again no need 2take 2 payment on 13th december you cant doing this it is legal
17-12-2019 1:25
Same happened to me over and over last year. I contacted them a multitude of times and all I got was the same answer. "We cannot find any other payments from your account" the bank said now tv should be able to track it but they refused so I just left them early and wont ever go back. Now Tv are a rip off.
17-12-2019 7:54
@Anonymous User
Check out the following link, you should find a way of escalating if you are unhappy with the responses.
https://help.nowtv.com/article/complaints-code-of-practice
09-03-2020 10:38
just sorted charge 2 time 8.99 on 19th february to 26th february but next payment due on 24th march 2020 1 payment refund made on 19th february ok
17-03-2020 24:24
Not unhappy my a. Ount sorted cant under stand way keep taking payment my bank account
09-03-2020 10:35
Want know if you refund i had2 payment on 19th february & february 26th i should be bill 1 payment for 8.99