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Anonymous User
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Sky Billing help?

I have been charged twice by now tv billing help for £9.99 though I don't know why.

7 REPLIES 7
4268
Legend 5
Legend 5

It sounds like a duplicate account try putting details in here https://account.nowtv.com/payments/query/

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

I haven charge 2 payment now tv i am getting sick death this happen did cancel it than rename join again no need 2take 2 payment on 13th december you cant doing this it is legal

Anonymous User
Not applicable

Same happened to me over and over last year. I contacted them a multitude of times and all I got was the same answer. "We cannot find any other payments from your account" the bank said now tv should be able to track it but they refused so I just left them early and wont ever go back. Now Tv are a rip off.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Check out the following link, you should find a way of escalating if you are unhappy with the responses. 

 

https://help.nowtv.com/article/complaints-code-of-practice

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

just sorted charge 2 time 8.99 on 19th february to 26th february but next payment due on 24th march 2020 1 payment refund made on 19th february ok

Anonymous User
Not applicable

Not unhappy my a. Ount sorted cant under stand way keep taking payment my bank account

Anonymous User
Not applicable

Want know if you refund i had2 payment on 19th february & february 26th i should be bill 1 payment for 8.99