Signed up for offer and charged for 3 services

[ShyteNow]

How is it OK to sign up for an offer and then get signed up for additional charges

wtaf ?!!! The bot doesn't work and I have no way of sorting this

thieving w@nkers 

[redchiz1]

Well you should have read the T&Cs before signing up. I am guessing maybe you chose an offer which included a free Boost for a limited time and neglected to cancel before it became chargeable. If you go to the green Chat online button near the top of the page here you will get straight through to an agent, rather than a bot.

And your username and general language throughout your post are offensive, have a think about that.

[gavs82008]

@ShyteNow 

The offers section of the website does state cinema and entertainment along with a week trial of boost.

https://www.nowtv.com/offers

You have been given a way to contact NOW by @redchiz1 we are just customers like you so there is nothing we can really do apart from point you in the right direction

[RoyB]

@ShyteNow @gavs82008 @redchiz1 

The small print on those offers clearly states what is involved in you accepting the offer, and the various services are pre-ticked on the form that you are invited to consent to.

That Now obtains your consent in this way - even if you didn’t notice it was being done - means that this is not, technically, the illegal practice of inertia selling:-

https://www.legislation.gov.uk/uksi/2000/2334/regulation/24/made#:~:text=Inertia%20Selling&text=(b)u....

However, it does not meet the bar for ‘informed consent’ that would be required if the transaction fell under GDPR any further than it does as regards the main transaction, which it probably doesn’t.

I’ve been looking up ‘informed consent’ in the context of GDPR, and it is:-

https://gdpr.eu/gdpr-consent-requirements/#:~:text=Consent%20must%20be%20unambiguous,according%20to%....

Consent must be unambiguous

That is, there should be no question about whether the data subject has consented. “Silence, pre-ticked boxes or inactivity should not therefore constitute consent,” according to GDPR Recital 32.

And there are three pages of stuff about Consent in GDPR, which still applies to us in the UK, even though we have now left the EU.

So basically, Now are getting your consent to, potentially, two further services that together exceed the value of the primary service on offer, in an entirely legal manner, but one by which they would be prohibited from the relatively minor matter of asking your consent to cookies, or other aspects of GDPR. Go figure…

(If I have my facts straight, that is).

[redchiz1]

Are you answering @gavs82008 , or the OP? We don't actually know at this point what they signed up to, we are only surmising. And if you are a lawyer then that's helpful advice. If just of the barrack-room variety, like most posters venturing such an opinion on forums, then not so much.  😉

[RoyB]

@redchiz1 

I was going to train as a barrack-room lawyer, but they are all currently full up with economic migrants 😛

But as regards my posting, I wish you would play the ball, and not the man 😢

[redchiz1]

@RoyB 

Absolutely, I try to do that all the time, on this occasion I was simply calling a no ball. Let's wait until the opening batsman comments again, eh? Are you enjoying the Test match btw?

[RoyB]

@redchiz1 

As Maisie would say, I don’t watch hitball, and I don’t watch kickball. But I am enjoying the sunshine in the garden, relaxing after mowing and weeding the thing.

And I don’t think it’s for you to call no ball; unless you can find fault with my argument, and not with me and my lack of legal qualifications, I think you are on a rather sticky wicket 🏏🏏🏏

[redchiz1]

Aha, says the king of the nit-pickers, never wrongers and naysayers. Enjoy your afternoon.  🙂

[RoyB]

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@redchiz1 wrote:

Aha, says the king of the nit-pickers, never wrongers and naysayers. Enjoy your afternoon.  🙂

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@redchiz1 

https://en.wiktionary.org/wiki/play_the_man_and_not_the_ball