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CaitlinB
Newbie

Sign up costs

Hi, hope someone can help. 

when we tried to sign up for nowtv it keeps getting cancelled. We have tried twice now so in total they have taken £130 (£65x2). Any idea how to claim this back?

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gavs82008
Legend 5
Legend 5

Re: Sign up costs

@CaitlinB 

Give the broadband team a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help

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4 Replies
gavs82008
Legend 5
Legend 5

Re: Sign up costs

@CaitlinB 

Give the broadband team a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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CaitlinB
Newbie

Re: Sign up costs

Perfect, yes. No idea why I didn’t do that in the first instance to be honest 😆

gavs82008
Legend 5
Legend 5

Re: Sign up costs

@CaitlinB 

Easily done! Hope you get it sorted 😎

FYI that I do not work for NOW, just a NOW customer trying to help
CaitlinB
Newbie

Re: Sign up costs

@gavs82008 

indeed, I have already done it. Thank you 😊