Sign up costs

[CaitlinB]

Hi, hope someone can help. 

when we tried to sign up for nowtv it keeps getting cancelled. We have tried twice now so in total they have taken £130 (£65x2). Any idea how to claim this back?

[gavs82008 · Accepted solution]

@CaitlinB 

Give the broadband team a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[CaitlinB]

Perfect, yes. No idea why I didn’t do that in the first instance to be honest 😆

[gavs82008]

@CaitlinB 

Easily done! Hope you get it sorted 😎

[CaitlinB]

@gavs82008 

indeed, I have already done it. Thank you 😊