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Anonymous User
Not applicable

Service Activation

I bought the smart box yesterday and tried paying with my debit card for a once off 6 months deal. I got a response saying they need to perform a £0.01 transaction on my card for security reasons. How long would this take and when will my service be activated? Also, I may have made two transactions instead of once, if my card is charged twice, how can I get a refund?
1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. If it's the introductory offers from the NOW TV offers page they would start straight away after payment is taken, normally the card authorisation goes through straight away if there are funds available on the card. The offers are ano new customers signing up to an account when accepting the offer, is that what you did?

 

Probably easiest way to check what's happened is to have a word with live chat.  You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom)