IHas anyone else received what I believe to be a scam email from NowTV saying their payment is overdue?
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I just received a similar email which I have forwarded to customer services. The thing that concerns me is, the amount request, in the email, is the amount of my last bill plus, I have recently had a new bank card. I think my NowTV account has been hacked
@Anonymous User @Anonymous User Have you both checked your bank account/credit card account to see if, in fact, the last payment was made?
Although scammers do use convincing looking emails, they always include a link* to update your details. The quoted example from @Anonymous User lacks this link, so to me, at least, it looks genuine.
* The scammer’s link should say “click here to be robbed blind”. But, of course, it never does.
thanks for your reply. I checked my account with NowTV and the last payment went through and I'm not in arrears. I'm concerned that the amount of my last payment is the exact amount quoted in the scam email that they claim didn't go through. How would they know the amount of my last bill and that I've recently changed my debit card?
Hi @Anonymous User
I know over on NOW Twitter that a few customers was getting an email sent in error by NOW recently with regards to overdue payments, bank card details need updating etc.
NOW Twitter said that there was an admin error on their part, which was tweeted out about three or four weeks ago (don't know if they are resolved it or not).
If it was me i would get in touch with NOW using the email address provided in this thread above.
It could still be a genuine Now message, albeit erroneous. How far ahead of the bill did you change your debit card? It is possible that if you changed cards a day or so before payment was due, especially if there was a weekend between them, that Now had requested payment on your old card, which failed when the bank actioned it. That said, most banks will automatically update the card used - an act which u-sets some people.
Or what @schnapps said. (I don’t use twitter, so I have no idea what gets said there.)
The inappropriate question mark after ‘due’ is a tell that this is overwhelmingly likely to be a scam.
And scammers know what charges Now make for what, so the numbers are going to be in the right ballpark; though again, the lack of precision is another tell.
You should also know that when you get a new bank card, the banks now generally send the details of the new card to wherever the payments on the old card were being requested from, so you don’t have to run round telling everyone, and your payments are not interrupted.
This is something of a two-edged sword in some circumstances, but is generally beneficial in the majority of cases.