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PatD22
Advocate

SKY Sports Pass working after expiry.

My Sky sports pass was supposed to expire on the 9th of August however it still let’s me watch and says  We can't process your order right now, but we don't want you to miss out, so we're giving you temporary access to this Pass. Please try again later when we should be back up and running.” I have contacted the live chat 3 time’s about it but have yet to be given an answer. I am worried about getting charged for a pass I didn’t want.

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8 Replies
PatD22
Advocate

Re: SKY Sports Pass working after expiry.

Spoiler
Contacted the live chat over 6 times about this still not received help. Can anyone help?
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Jamesee1
Mentor

Re: SKY Sports Pass working after expiry.

There's no way around it as have the same issue (currently), been on live chat to them twice to explain the issue and they think it's cancelled when it's not! The above error message is on my account and unable to cancel or see when it ended. Didn't even cancel it either. Apparently mine ended on 9th of August yet, still working. Chatted with them twice over the issue and haven't helped with the technical issue so, looks like we enjoy the sports until they sort it out.

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gavs82008
Legend 5
Legend 5

Re: SKY Sports Pass working after expiry.

@PatD22 @Jamesee1 

What I would suggest trying is to take screenshots of your passes within the account section. Fill in this form and await a reply so you can email off your screenshots in the reply you receive.

 

https://help.nowtv.com/complaints/tv 

FYI that I do not work for NOW, just a NOW customer trying to help
Jamesee1
Mentor

Re: SKY Sports Pass working after expiry.

@PatD22 Thanks very much Pat, will try this form and screenshot the error message to show the problem. You’ve been more helpful than the live chat of Now Tv.... thank you very much. 

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Jamesee1
Mentor

Re: SKY Sports Pass working after expiry.

@gavs82008 Cheers Gav, sorry thought Pat had messaged that reply earlier when I looked at phone. Will give this a go and bookmark the form, so if any other issues happen can just use this form. Thanks very much Gav, more helpful than nowtv live chat. Top man 🙂 

MarkDee
Advocate

Re: SKY Sports Pass working after expiry.

Any response or update on this?

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gavs82008
Legend 5
Legend 5

Re: SKY Sports Pass working after expiry.

@MarkDee 

Head onto live chat and ask the question. Currently I don’t have a sports membership so I couldn’t tell you.

 

For live chat just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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SweetBlitz
Expert 3

Re: SKY Sports Pass working after expiry.

My Sky sports pass was supposed to expire on the 9th of August

 

ssh, keep quiet about it 😁

 

Have they not charged for over 3 months?  Check https://www.nowtv.com/gb/account/payments to make sure you have not been charged.