11-12-2014 20:52
I wanted to try the entertainment monthly pass.
But due to various circumstances (mainly broadband problem, I am an Indian resident, I registered for NowTV while I was in UK for a long work assignment) I have never used the service. Iam sure you can verify that.
And I completely forgot about it. And now I have been charged for two months consecutively. 😞
Can I request a refund please.
17-08-2016 16:02
i canceled in march since then i have been debited in april may and june
at i6.98 per monthmaking a total of 50. 94 iam still awaiting credit for
this please arrange this as soon as possible
yours sincerely
m jones
17-08-2016 16:21 - edited 17-08-2016 16:23
Hi @Anonymous User,
Given that this is a public forum (which can be accessed by anybody in the world) and you have an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your problem to them...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so other NOW TV customers know: -
04-01-2017 20:18
Hi NOW TV,
I just bought a one day pass on Microsoft edge to watch Spurs vs Chelsea. It didn't work, and told me to download IE or firefox. I tried both and neither worked.
My speedtest at ookla says my broadband is 39.45mb and upload of 3.07mb.
Could I have a refund for service not used please?
Contact [email removed].
Cheers,
Tim
04-01-2017 20:56
@Anonymous User wrote:I just bought a one day pass on Microsoft edge to watch Spurs vs Chelsea. It didn't work, and told me to download IE or firefox. I tried both and neither worked.
Hi and welcome to the forum @Anonymous User,
For future reference, if you have Windows 8.1 (or higher) installed on your computer, the best way to view the NOW TV service is by installing the NOW TV Windows app.
With regard to discussing/obtaining a refund, the quickest way is to for you to contact a NOW TV representative via the forums 'Live Chat' facility and make a 'direct request' to them instead of requesting them (or somebody who may be posing as them) to contact you!
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
11-09-2018 20:23
I was also unaware that my sports package would be automatic renewal and i only wanted it for 1 month however ive been charged for a second month and i have not yet and do not intend to use it as im sure you can check, am i entitled to a refund aswell?
11-09-2018 22:58 - edited 11-09-2018 22:58
@Anonymous User
If you follow Andy's advice at the top of the page, live chat should be able to help you. 🙂
18-04-2015 21:17
i Bought a week pass early this afternoon at about 1330 not realissing that i needed a now tv box to access or watch it. i am not going to use it so would like a refund of my money, how do i go about this?
19-04-2015 11:30
Hi @Anonymous User
Thank you for your post.
You do not need a box to watch NOW TV, that is just one way to watch.
Please look at this list of devices you can view through - po.st/YRVqB5
Regards
Sue
NOW TV Team
08-06-2015 22:06
I am a Sky TV customer and I signed up in January for Now Tv to try out the free offer. I was unaware that it has been charging me for every month since, thats £60 gone on this service which has been unused, no email notifications to remind me, nothing.
Is there anyway of me requesting a refund? Its actually disgusting that these companies use autorenewal systems that prey on the forgetfulness of customers and they will not even send emails regarding the monthly bills and withdrawels.
Very dissapointed.
09-06-2015 13:37
Hi @Anonymous User
Thank you for getting in touch. As this is an account related query I will send you an e-mail shortly. Please keep a look out.
Cheers
Ranj
NOW TV Team