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Michaelb455555
Advocate

Removing devices from my acc

How to I remove devices from my now tv acc via my phone , when I try and send a pic/vid ie sky sports football the note pops up that to many devices registered and u can change it again next mth , I just need to unregistered devices how do u do it ?.

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schnapps
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Re: Removing devices from my acc

Hi @Michaelb455555

To access your devices on your account use your internet browser on your phone and go to the nowtv website and sign in, then click on the symbol that looks like a person, then select Devices on the drop down menu.

If you have reached the maximum 4 number devices and have already done a device swap this month then you won't be able to add another device until the first day of the next calendar month.

The only way you can get it sorted is by contacting live chat (see link below) or maybe @Tony-D of the nowtv team on here can remove the devices for you (not sure if he is logged in at the moment mind).

https://help.nowtv.com/contact-us/managing-my-devices

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schnapps
Legend 5
Legend 5

Re: Removing devices from my acc

Hi @Michaelb455555

To access your devices on your account use your internet browser on your phone and go to the nowtv website and sign in, then click on the symbol that looks like a person, then select Devices on the drop down menu.

If you have reached the maximum 4 number devices and have already done a device swap this month then you won't be able to add another device until the first day of the next calendar month.

The only way you can get it sorted is by contacting live chat (see link below) or maybe @Tony-D of the nowtv team on here can remove the devices for you (not sure if he is logged in at the moment mind).

https://help.nowtv.com/contact-us/managing-my-devices

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Michaelb455555
Advocate

Re: Removing devices from my acc

T##- Please type your reply above this line -#
Thank u all get it sorted, I contacted now tv via live chat and they
cleared my cache and I reactived my devices
KalisePage12
Advocate

Re: Removing devices from my acc

I want to cancel my nowtv 

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RoyB
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Re: Removing devices from my acc

@KalisePage12 

 

My Account/Passes and Vouchers, and there is a Cancel button on each one.

 

Follow the instructions carefully, as there are several steps.

 

And be aware that unless you get an email confirming each cancellation, you haven’t really cancelled, so go back and try it again.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
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If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
KalisePage12
Advocate

Re: Removing devices from my acc

Spoiler
I want to remove my account I don’t want now tv no more I don’t watch it but I’m still paying for it how do I cancel it 
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RoyB
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Re: Removing devices from my acc

If you cancel each Pass, as I covered above, you won’t be paying for anything any more.

 

You should also set a Payment PIN under My Account/Settings and PINs to prevent anyone else with access to your account from buying any.

 

Being deleted entirely from NowTV is a different matter; NowTV appear to understand their obligations under GDPR, but the practical application seems to be lacking.

 

However, if you want to try, here is how.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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