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Andy1994
Advocate

Remove device?

Someone has access to my account and I can’t log all devices out. I have reset password on mobile and desktop several times and no option to remove devices/manage preferences appears as the help page suggests. Live chat have removed all devices and said to log in with 6 new devices to remove other devices. Still not solved the issue, I can still log in with an old device with no details/password required. Any advise? 

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Andy1994 

See this similar thread

https://community.nowtv.com/t5/Account-Billing/Unable-to-Log-Out-of-Other-Devices/m-p/585824#M19761

FYI that I do not work for NOW, just a NOW customer trying to help
Andy1994
Advocate

Been through that page, no outcome, problem not resolved. Thanks though 

gavs82008
Legend 5
Legend 5

@Andy1994 

Sounds like live chat hasn’t actually logged you out properly.

Ask again to force log out of all devices, then change your password.

FYI that I do not work for NOW, just a NOW customer trying to help
Andy1994
Advocate

I have tried with 3 different live chat assistants, twice yesterday, once today

RoyB
Legend

It’s beginning to sound, from a couple or more instances, as though Force Logout isn’t working any longer, even for the Live Chat team.

This merits investigation.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.