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Anonymous User
Not applicable

Remove device?

Hi there

 

I've been trawling through the community in search of help

 

All I want to do is remove 1 device from my list (a roku/nowtv stick)

 

I'm using my android phone to do this 

Maybe that is the problem 

 

I've just bought a new TV and added that a couple of days ago

Maybe that is the reason 

 

I'd like to permanently delete my roku/nowtv stick without changing my password 

 

Could anyone help please

I'm just going around in circles here!

 

Thanks

 

Paulnatz

1 Solution
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have a read of this

 

https://help.nowtv.com/article/managing-my-devices 

 

Until you play on some future different devices the NOW Stick will stay on your list.

 

The format has changed from previously before, where you could remove a device by hitting the bin icon under your online account under Manage Devices.

 

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

View solution in original post

15 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have a read of this

 

https://help.nowtv.com/article/managing-my-devices 

 

Until you play on some future different devices the NOW Stick will stay on your list.

 

The format has changed from previously before, where you could remove a device by hitting the bin icon under your online account under Manage Devices.

 

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

Anonymous User
Not applicable

Hi Schnapps 

 

So I guess as I don't need or use the stick I could permanently disable it by smashing it and binning it and it will eventually disappear from my device list

 

Makes sense 

 

Thanks 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

The registered list is now a dynamic list and to totally remove the old Stick off the list you will need to use and watch a number of new devices until the stick was the seventh last device watched.

 

To be honest it's a strange method that NOW have made here and also there is no option now to rename your devices, which you could have done previously.

 

If you are going to throw out the old Stick then make sure you fully factory reset it to remove all trace of any account login details.

Anonymous User
Not applicable

This was my thoughts about a factory reset 

However I've lost the remote 

I'm sure there's some kind of button to hold on the side that might do a reset 

 

But if that didn't work I was just going to use a hammer until the stick was totally obliterated 

 

Works for me!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Normally holding in the small reset button on the Stick for around 15 seconds whilst the Stick and television is powered up will usually fully factory reset the Stick with the "Lets Get Started" message popping up on the television screen.

 

Or a hammer will also do the trick 😁.

starman73
Elite

If you lose remote, you can use the Roku app on phone to replace it.  And do factory reset from there.

Anonymous User
Not applicable

I want to delete my latest nowtv stick from my devices so my husband can login and use it.  what you are saying is that, because it is the last device used, i will have to buy 5 mobile phones and add nowtv to each of them until eventually my nowtv stick is removed from my list.  This is crazy.

 

At the moment the only way my husband can use the stick with his account is to sign me out and then sign himself in with his username and password - which is incredibly difficult using a remote.

 

I can fully understand why one member talked of using a hammer to smash his device - not good

gavs82008
Legend 5
Legend 5

@Anonymous User 

All you need to do is login to a device and watch NOW. This new device will then automatically “remove” device number 6 from the list.

FYI that I do not work for NOW, just a NOW customer trying to help
D0m1n1c
Mentor

I have just purchased a new TV but when I have setup the NOW app on it it won't let me watch as it says I already have six devices. I thought it was meant to kick off the last device and add my new TV ? My last device was last used in 06/21 but it just stays there (it doesn't even exist anymore).

 

What can be done ?

schnapps
Legend 5
Legend 5

Hi @D0m1n1c 

 

Jump over to live chat (click on the green chat online button from the link page below) and explain to them what's happening.

 

They should be able to clear all your registered devices and then start again with the devices you want to add.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

RoyB
Legend

@D0m1n1c 


Further to taking @schnapps advice, above:-

 

Did you set up an existing Now app that you found on your TV?

 

If so, it may be an old version still applying the old rules, and you would need to update it going forward.

 

How you do this depends on the make, and perhaps model, of the TV, so if you need any further help with this, it will be useful for us to know what they are.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
D0m1n1c
Mentor

Thanks guys for all your help. This has now been been dealt with - though why you can’t manage your own devices seems ridiculous to me. Having to contact Now online chat to get it done is just a waste of time and to be honest completely outmoded.

Totally ridiculous system…,
RoyB
Legend

@D0m1n1c 

 

But you don’t.

 

On a Now device using the latest software, there should be no need to remove an existing device to start using a new seventh one - the oldest-used earlier device with no downloads, or the oldest-used earlier device if they all have downloads, will be automatically removed to make way for it.

 

If you have a situation where this doesn’t happen, then you have a bug, and not one I’ve seen reported before (though of course it may have gone unreported on here).

 

As regards being unable to remove devices manually, or rename them, yes, this is a design fault in the new approach that I would dearly like to see remedied.

 

But nothing should be forcing you to go to Live Chat to get devices removed.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
D0m1n1c
Mentor

@RoyB 

 

I know the ability to manage your own devices needs addressing, and in my mind should be the first thing they restore.

 

I did indeed have to contact online help to have my oldest device removed. It was last used in June 2021 and definitely did not have any downloads on it. When I updated the Now App on the new TV I purchased last week and launched it all I got was the error message telling me I could not use it as I already had 6 devices registered !

 

So I was forced to contact online help to have the device removed (as we know they have revoked the ability to manage your own devices (c**p!!))

 

Anyhoo my issue, with regard to using the app on my new TV, has now been resolved. Lets hope they realise they need to reinstate the ability to manage your own devices sooner rather than later 😉

 

Dom

RoyB
Legend

@Anonymous User 

 

I think you actually have an entirely different issue.

 

I take it you only have one stick between you? Than why have two separate accounts? Why not cease whatever pass you have on your account, and add that to his account?

 

Then nobody has to log in or out. And you can sort the cost out between you, maybe by you just paying him instead of Now, to defray the extra amount he will be paying Now for your passes.

 

Alternatively, one of you just get a second stick, keep both plugged in, and each use their own stick, so just an input change, not a whole login with all the trimmings.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.