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Anonymous User
Not applicable

Refunded payment

Hi - on my Now account it says I was paid a refund on 28th July - it is now 4th August and I still haven't received it. How can I escalate?

1 ACCEPTED SOLUTION
gavs82008
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Legend 5

@Anonymous User 

This for TV or broadband?

If it’s broadband you can call the team otherwise it has to be live chat.

FYI that I do not work for NOW, just a NOW customer trying to help

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5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Anonymous User 

This for TV or broadband?

If it’s broadband you can call the team otherwise it has to be live chat.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks for you help - it's for Broadband which was 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Use the link for the number to call. However unfortunately the center is closed as it operates 8am to 8pm. So you’ll need to call in the morning.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

....cancelled in June

Anonymous User
Not applicable

Great - thanks for you help