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Shae1
Newbie

Refund

Hi All, 

I cancelled my membership on the 8 July 2023 and I am still getting billed for this - my membership is showing cancelled online but payments are still running... HELP!!

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Shae1 

Did you get an email confirmation of the cancellation?

For any chance of a refund you need to speak with staff via live chat. By clicking ‘chat online’ within the green box and don’t hit ‘get help quicker’ as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help