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Lhesk
Advocate

Refund

I cancelled my entertainment package and now have still taken the money for it. How do I get a refund.  

1 Reply
gavs82008
Legend 5
Legend 5

@Lhesk 

Did you get a email confirmation of the cancellation? 
If not I’m afraid you didn’t go through the lengthy process of cancelling memberships.

For any refunds you have to go on live chat. No account issues will get resolved on the forum.

Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help