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Anonymous User
Not applicable

‎15-08-2022 15:14

Refund

I was given free sports membership until September but accidentally paid to watch yesterday. How can I get my day pass refund?

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎23-08-2022 14:19

Thank you

View solution in original post

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎15-08-2022 18:48

@Anonymous User 

Go onto live chat and see what they can do for you.

Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎23-08-2022 14:19

Thank you

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RoyB
Legend

‎25-08-2022 15:33 - edited ‎25-08-2022 15:34

@Anonymous User 

You didn’t answer your question, @gavs82008 did.

It is his post you should have flagged as the answer, not your thanks 😢

Can you kindly go back and fix this?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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