Refund

[Anonymous User]

My 2 year old , had the now tv remote and pressing buttons. When I’ve looked he’s added a sky sports day pass for £9.99 and started the free trial for now tv boost. 

I have cancelled the free trial and added a payment pin onto my account now which I didn’t know you could do. 

However, I have been charged 9.99 for a day pass that I have not used or activated. Is there a way to get a refund for this service as it still hasn’t been activated. 

[Anonymous User]

https://help.nowtv.com/

contact chat and see what they can do.

[Anonymous User]

• @Anonymous User  I have tried this and just tells me to look for answers on community page.
• Rang the now tv number and tells me they are only accepting calls that deal with broadband and then the call ends. 

[Saint1976]

@Anonymous User chat isn't available for some people for some unknown reason. Drop an email to

customerservices @ nowtv.com (ensuring no spaces).

[Anonymous User]

https://help.nowtv.com/get-in-touch/vouchers-offers/using-vouchers

scroll down and open up more and you get to chat (normally)

[gavs82008]

@Anonymous User 

If not done yet, you have this form you can fill out. 

https://account.nowtv.com/payments/query/incorrect-charge