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Craigbarber
Observer

Re: Refund

I bought the pass to watch manchester United vs Liverpool but the game was
cancelled so didn't get what I paid for.
Craig
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gavs82008
Legend 5
Legend 5

Re: Refund

@Craigbarber 

Use the link in the solution and that will take you to live chat.

 

If that fails, drop customer support an email. Address in below picture.

434ECCBA-C7AA-42D8-85F5-850155C190EA.jpeg

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Sam3
Advocate

Re: Refund

I'm also wondering this. Its concerning that NOW did not even reach out to customers who purchased for this particular game.

 

 

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gavs82008
Legend 5
Legend 5

Re: Refund

@Sam3 

It’s not up to NOW to contact customers about a game, they aren’t to know about you purchasing the membership to watch a specific game. 

If you want to get a refund, use the link in the post up from yours to get in touch with NOW staff. 

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gavs82008
Legend 5
Legend 5

Re: Refund

@Sam3 

 

It’s not up to NOW to contact customers about a game, they aren’t to know about you purchasing the membership to watch a specific game. 

If you want to get a refund, use the link in the post up from yours to get in touch with NOW staff. 

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