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Anonymous User
Not applicable

Refund

We got a new now tv stick and we got the movies free for a month but I couldn't afford to keep it going, and it took money out, but I did cancel it after as I thought I already did. 

 

I was wanting to know if I could get the 11.99 refund 

5 REPLIES 5
RoyB
Legend

You need to ask on Live Chat.

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
I tried that but I wouldn't transfer me to anyone it just kept telling me
to pick options and there wasnt an option to talk to someone
RoyB
Legend

@Anonymous User 

 

You can’t talk to anyone. Live Chat is done by typing.

 

You should have been able to type to someone who could help you, though.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
It wouldn't let me it just kept saying please pick one of these options and
there wasnt one for a refund
RoyB
Legend

NOW TV account & payments, then 

I have a query about my bill or payment date then

How to get in touch (which is down at the bottom of the page) then

press the little green down arrow then

select the TV button then

press Chat Online

 

8DDB6FC5-7CDF-4FDA-A197-5D2E1A38BA7B.png

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.