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Maria
Observer

Refund

I cancelled my sports membership months ago and I've been charged for it every month since then. I want a full refund and then I want to deactivate my account fully so that this never happens again. I have found no way of deactivating my account and removing my card details. Thank you. 

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gavs82008
Legend 5
Legend 5

Re: Refund

@Maria 

Did you get a confirmation email stating that your sports membership was indeed cancelled?

 

As this is a customer to customer forum, we can't deal with any account issues and staff seldom monitor the forum.

Head onto live chat to speak with staff, just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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