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Anonymous User
Not applicable

Refund

Hi 

I have been subscribed to the sports pass for about 6 months now and haven't been using it -

I just wondered if there would be any chance that I could be refunded for the months I haven't used it?

I did try to cancel the sub a while ago but it wouldn't let me for some reason. It has been cancelled now but I would still like my money back if possible please.

 

Thanks

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund. 

 

You can always try going onto Live chat, its not a guarantee though. 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

14 REPLIES 14
gavs82008
Legend 5
Legend 5

@Anonymous User 

If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund. 

 

You can always try going onto Live chat, its not a guarantee though. 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

The live chat is finally working so I will speak to them, thanks!

Anonymous User
Not applicable

like full refund as cant afford 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Use the link in my post for @Anonymous User this will get you to Live chat

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Why you miss sold it and without refund I will take this further to ombudmen

gavs82008
Legend 5
Legend 5

@Anonymous User 

Firstly I don’t work for NOW  so saying you like I sold you the membership is utterly meaningless.

 

Secondly if you don’t use the link to speak to NOW directly you won’t stand a chance of getting a refund 

FYI that I do not work for NOW, just a NOW customer trying to help
Mark_Weinreb
Legend 5
Legend 5

@Anonymous User 

To add to what @gavs82008 wrote, nobody mis-sold you anything. For one thing, Now had no idea what you bought the day pass to watch, did you tell them when you bought the pass? You might have bought it to watch F1. For another thing, Now had no more advance notice of the match being abandoned owing to the protest than you did.

Force majeure applies.

Anonymous User
Not applicable
I bought the pass to watch manchester United vs Liverpool but the game was
cancelled so didn't get what I paid for.
Craig
gavs82008
Legend 5
Legend 5

@Anonymous User 

Use the link in the solution and that will take you to live chat.

 

If that fails, drop customer support an email. Address in below picture.

434ECCBA-C7AA-42D8-85F5-850155C190EA.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help