10-07-2020 11:39 - edited 10-07-2020 11:39
Hi
I have been subscribed to the sports pass for about 6 months now and haven't been using it -
I just wondered if there would be any chance that I could be refunded for the months I haven't used it?
I did try to cancel the sub a while ago but it wouldn't let me for some reason. It has been cancelled now but I would still like my money back if possible please.
Thanks
Solved! Go to Solution.
10-07-2020 13:28
@Anonymous User
If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund.
You can always try going onto Live chat, its not a guarantee though.
https://help.nowtv.com/article/how-to-submit-a-complaint
10-07-2020 13:28
@Anonymous User
If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund.
You can always try going onto Live chat, its not a guarantee though.
https://help.nowtv.com/article/how-to-submit-a-complaint
13-07-2020 20:42
The live chat is finally working so I will speak to them, thanks!
22-10-2020 19:04
like full refund as cant afford
22-10-2020 19:39
@Anonymous User
Use the link in my post for @Anonymous User this will get you to Live chat
02-05-2021 19:58
Why you miss sold it and without refund I will take this further to ombudmen
02-05-2021 20:01
@Anonymous User
Firstly I don’t work for NOW so saying you like I sold you the membership is utterly meaningless.
Secondly if you don’t use the link to speak to NOW directly you won’t stand a chance of getting a refund
02-05-2021 20:16
@Anonymous User
To add to what @gavs82008 wrote, nobody mis-sold you anything. For one thing, Now had no idea what you bought the day pass to watch, did you tell them when you bought the pass? You might have bought it to watch F1. For another thing, Now had no more advance notice of the match being abandoned owing to the protest than you did.
Force majeure applies.
04-05-2021 18:54
04-05-2021 18:56
@Anonymous User
Use the link in the solution and that will take you to live chat.
If that fails, drop customer support an email. Address in below picture.