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RefundPls
Advocate

Refund

Hi 

I have been subscribed to the sports pass for about 6 months now and haven't been using it -

I just wondered if there would be any chance that I could be refunded for the months I haven't used it?

I did try to cancel the sub a while ago but it wouldn't let me for some reason. It has been cancelled now but I would still like my money back if possible please.

 

Thanks

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1 Solution

Accepted Solutions
gavs82008
Legend 5
Legend 5

Re: Refund

@RefundPls 

If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund. 

 

You can always try going onto Live chat, its not a guarantee though. 

https://help.nowtv.com/article/how-to-submit-a-complaint

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14 Replies
gavs82008
Legend 5
Legend 5

Re: Refund

@RefundPls 

If you have used it in the time period of the 6 months but not recently I doubt you will be able to get a refund. 

 

You can always try going onto Live chat, its not a guarantee though. 

https://help.nowtv.com/article/how-to-submit-a-complaint

View solution in original post

RefundPls
Advocate

Re: Refund

The live chat is finally working so I will speak to them, thanks!

john86212
Advocate

Re: Refund

like full refund as cant afford 

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gavs82008
Legend 5
Legend 5

Re: Refund

@john86212 

Use the link in my post for @RefundPls this will get you to Live chat

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Craigbarber
Observer

Re: Refund

You charged me £9.99 to watch manchester u v liverpool and the game was called off.so please could I get my money back

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gavs82008
Legend 5
Legend 5

Re: Refund

@Craigbarber 

This is a customer forum. So requesting a refund won’t get you very far.

 

You are best to the link I provided up thread.

Craigbarber
Observer

Re: Refund

Why you miss sold it and without refund I will take this further to ombudmen

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gavs82008
Legend 5
Legend 5

Re: Refund

@Craigbarber 

Firstly I don’t work for NOW  so saying you like I sold you the membership is utterly meaningless.

 

Secondly if you don’t use the link to speak to NOW directly you won’t stand a chance of getting a refund 

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Mark_Weinreb
Legend 5
Legend 5

Re: Refund

@Craigbarber 

To add to what @gavs82008 wrote, nobody mis-sold you anything. For one thing, Now had no idea what you bought the day pass to watch, did you tell them when you bought the pass? You might have bought it to watch F1. For another thing, Now had no more advance notice of the match being abandoned owing to the protest than you did.

Force majeure applies.