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LaurenO13
Newbie

Refund request

Hi, my father -in-law had been staying at ours and was using the Nowtv box to watch movies (which is the only package that we have). He did not realsie this and went on to the entertainment page, where he bagan to watch programmes on sky atlantic. There was now warning to say that he would be subscribing to this package and now we are. I would like this to be cancelled off my account and the money to be refunded as we do not want to have the entrertainment package. I hope you will be able to resolve this for me. Many thanks.

Lauren 

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schnapps Legend 5
Legend 5

Re: Refund request

Hi @LaurenO13

Jump over to live chat and explain to them what's happened.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Then to avoid this happening in the future, i would recommend adding a payment pin to your account by going to Settings & Pins under My Account on here.

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