11-06-2019 15:43
11-06-2019 16:56 - edited 11-06-2019 16:57
@Anonymous User
Can’t be done through the Community, I’m afraid.
Use the contact information in the earlier responses to get in touch with NowTV and make your case for a refund.
07-05-2020 15:23
Hi I cancelled my entertainment pass and I got charged yesterday £8.99 even know I cancelled it I would like the money refunded please I couldn’t pay the rest of my phone bill.
08-05-2020 7:20
@Anonymous User
Follow the advice here:-
https://community.nowtv.com/t5/Offers-Vouchers/Live-chat/m-p/527657/highlight/true#M6547
to check if your Cancel perhaps did not work.
Though it it did, did you perhaps cancel at the very last minute? It is best to cancel at least 24 hours before the expiry date/time, as the payment process can start any time after that, due to how long the banks need to action it.
15-12-2019 15:07
I would like a refund as i paid my bill on the 2nd of everything month and on the 14th again you took it and now you want it again on the 2nd of January now this ain't fair as the internet is the worst ever so slow and lags when playing on only one Xbox so i would like my money back that you took twice for please. As i am not paying £60 a month when its £30 its fraud when you didn't have permission for another after i paid on the 2nd thanks.
15-12-2019 15:13
@Anonymous User
Check the link in the post directly above yours.
14-01-2020 21:46
I would like to have a refund because I didn’t wanted to renew and now one told and it automatically paid so I need a refund
15-01-2020 7:27 - edited 15-01-2020 7:31
@Anonymous User it was stated when you took out the trial or purchased the original pass.
Free trial ends on:22 Jan 2020
After your trial it's:£3.99 a month
First payment date:22 Jan 2020
Total to pay today:£0.00
11-03-2020 9:58
You money from my account without my concern.
11-03-2020 10:23
@Anonymous User
As this is a customer forum, your best option is to fill this form out.
https://account.nowtv.com/payments/query/incorrect-charge