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Advocate

Refund request

I would like to request a refund for 2 months sky cinema that was charged after I had cancelled.

22 Replies
Legend 5
Legend 5

Re: Refund request

@Dawn2017X

 

Make sure the cinema pass is definitely cancelled by going to your My Account > My Passes page

 

http://account.nowtv.com/passes

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.You should receive an email confirmation but you might want to take a screenshot of the cancelled pass as well.

As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

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Legend 5
Legend 5

Re: Refund request


@Dawn2017X wrote:

I would like to request a refund for 2 months sky cinema that was charged after I had cancelled.


Hi @Dawn2017X

 

In addition to what @Andy has suggested the best way to request a refund is to fill in the form at the link below

 

https://account.nowtv.com/payments/query/incorrect-charge

 

Hope you get it sorted out Smiley Happy


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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Advocate

Re: Refund request

Hi.i would like to 3 months refund please not watching it.please cancel it to

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Newbie

Re: Refund request

Hi I'd like a refund

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Advocate

Re: Refund request

I would request a refund?
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Legend 5
Legend 5

Re: Refund request

@Mamudou 

 

Can’t be done through the Community, I’m afraid.

 

Use the contact information in the earlier responses to get in touch with NowTV and make your case for a refund.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Advocate

Re: Refund request

I would like a refund of £8.99 which was taken out my account yesterday and it was canceled

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Legend 5
Legend 5

Re: Refund request

@Mandy54 

 

Can’t be done through the Community, I’m afraid.

 

Use the contact information in the earlier responses to get in touch with NowTV and make your case for a refund.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Advocate

Re: Refund request

I have purchased the now tv sports day pass unaware that it was an incorrect purchase, Is a refund possible as I have not watched any channels.

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