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Anonymous User
Not applicable

Refund question

Hi I've been charged for a month of sky movie pass because money just went into my account but I don't intend to use it. Is there any way I'm eligible for a refund?

1 ACCEPTED SOLUTION
RoyB
Legend

Contact Live Chat and explain.

 

If you have not used the Pass, which they can check, they are the people you can ask for a refund.

 

And you need to ensure the Pass is Cancelled, so this does not happen to you again next month.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

1 REPLY 1
RoyB
Legend

Contact Live Chat and explain.

 

If you have not used the Pass, which they can check, they are the people you can ask for a refund.

 

And you need to ensure the Pass is Cancelled, so this does not happen to you again next month.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.