30-09-2019 14:17
I’ve recently cancelled my now tv pass for entertainment, and it was only renewed this morning today and I’ve not used it. I thought when I cancelled I would be issued my refund. Can you help me with this? Can you refund me please.
Solved! Go to Solution.
01-10-2019 18:27
@Anonymous User
When you cancel, you actually cancel any further passes, and the current pass still runs until its due expiry date, so no refund is normally due to you.
But if this is a whole month, and totally unused, you may be able to get a refund in these exceptional circumstances, by contacting Live Chat, as described by @gavs82008
Either way though, there are no automatic refunds.
01-10-2019 8:56
@Anonymous User
I would recommend using the Live chat about the refund.
https://help.nowtv.com/get-in-touch
1. NOW TV account & payments
2. Cancelling or renewing NOW TV Passes
3. Drop down 'How to get in touch'
4. Live Chat
08-10-2019 6:11
Thank you. I have been refunded 🙂
17-10-2019 16:50
Trying to speak to live chat, but seems nobody wants to. Clicking on and nothing. I want my refund ASAP
17-10-2019 23:22 - edited 17-10-2019 23:23
@Anonymous User
Here’s the info you need. As you have already tried and had difficulties, start with the last paragraph <in chevrons> first.
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>
17-10-2019 23:52
I have tried and tried with live chat, called and spoke to advisors numerous times so now iv used a company who will chase this up for me. Thanks for trying to help
01-10-2019 18:27
@Anonymous User
When you cancel, you actually cancel any further passes, and the current pass still runs until its due expiry date, so no refund is normally due to you.
But if this is a whole month, and totally unused, you may be able to get a refund in these exceptional circumstances, by contacting Live Chat, as described by @gavs82008
Either way though, there are no automatic refunds.
08-10-2019 6:13
Thanks I have been refunded 🙂
05-12-2019 7:33
Seems a lot of people are having problems getting money from them. There quick enough to take the money but not refund it ... have been trying to getting a refund now for 2 months
they will be getting another phone call at 8am
don’t use now tv they are rubbish