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Refundple
Advocate

Refund please

I’ve recently cancelled my now tv pass for entertainment, and it was only renewed  this morning today and I’ve not used it. I thought when I cancelled I would be issued my refund. Can you help me with this? Can you refund me please. 

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RoyB Legend 5
Legend 5

Re: Refund please

@Refundple 

 

When you cancel, you actually cancel any further passes, and the current pass still runs until its due expiry date, so no refund is normally due to you.

 

But if this is a whole month, and totally unused, you may be able to get a refund in these exceptional circumstances, by contacting Live Chat, as described by @gavs82008 

 

Either way though, there are no automatic refunds.


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gavs82008
Expert 2

Re: Refund please

@Refundple 

I would recommend using the Live chat about the refund.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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RoyB Legend 5
Legend 5

Re: Refund please

@Refundple 

 

When you cancel, you actually cancel any further passes, and the current pass still runs until its due expiry date, so no refund is normally due to you.

 

But if this is a whole month, and totally unused, you may be able to get a refund in these exceptional circumstances, by contacting Live Chat, as described by @gavs82008 

 

Either way though, there are no automatic refunds.


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Refundple
Advocate

Re: Refund please

Thank you. I have been refunded 🙂

Refundple
Advocate

Re: Refund please

Thanks I have been refunded 🙂

 

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Mary
Mentor

Re: Refund please

Trying to speak to live chat, but seems nobody wants to. Clicking on and nothing. I want my refund ASAP 

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RoyB Legend 5
Legend 5

Re: Refund please

@Mary 

 

Here’s the info you need. As you have already tried and had difficulties, start with the last paragraph <in chevrons> first.

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>


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Mary
Mentor

Re: Refund please

I have tried and tried with live chat, called and spoke to advisors numerous times so now iv used a company who will chase this up for me. Thanks for trying to help 

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