Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎17-10-2019 20:16

Refund owed by now tv

I have cancelled my contract and gone with another provider. Contract has expired and my account has been showing in credit since approx 1 month? When will they issue the refund. It seems slightly curly this is not automatically refunded when they hold account and address details... 

0
3 REPLIES 3
Anonymous User
Not applicable

‎05-02-2021 9:13

Hi now tv took out 3 lots of £11.99 for cinema pass so they owe me 2 lots of £11.99 back ive tried telling them on live chat but dont get anywhere ive tried all ways to let them know but nothing gets done am so unhappy about this matter  it has caused me untold stress

0
gavs82008
Legend 5
Legend 5

‎05-02-2021 9:23

In response to Anonymous User's comment

@Anonymous User 

Send an email to customer service (address in below picture), that way you don't have to deal with Live chat

Now TV customer service.jpeg

 

FYI that I do not work for NOW, just a NOW customer trying to help
Mark_Weinreb
Legend 5
Legend 5

‎06-02-2021 13:50

@Anonymous User This is for broadband right? When you cancelled, did you leave your direct debit in place or did you cancel it? The reason I’m asking is that any refund due on close of account is normally made on or about the next payment date to the account used. If the direct debit has been cancelled, the refund can’t be made.

0