Refund not issued

[Anonymous User]

My daughter (aged 4!) somehow added sky sports to our package. I cancelled this the same day and reading from the T&Cs we are entitled to a refund as we cancelled in the cooling off period. We haven’t received this though? I have emails confirming the cancellation however the refund has not been issued. 

[caseyb1993]

@Anonymous User Hello 🙂

when did you ask for a refund? As it can take 3-5 working days to be refunded.

[Anonymous User]

Thanks for your message. I requested it the day my daughter clicked the pass which was 15th October. The email I got telling me the pass had been added states you can have a refund if cancelled within 14 days. 

I just can’t see anywhere that I can contact them directly about this? 

[caseyb1993]

@Anonymous User 

The best thing to do is jump on live chat and explain what has happened. They should be able to refund you if no content has been viewed. 🙂

https://help.nowtv.com/article/sky-sports-day-week-month-pass

click the link and click "get in touch".

Select "anything else" to contact live chat. 🙂

[Anonymous User]

I would suggest putting a payment pin on your account so passes can’t be accidentally added

[Anonymous User]

Thanks for your message. Yes I think we will do!