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Indy78
First Poster

Refund needed

My 2 year old clicked on a kids pass and ordered the pass, how do I get a refund. I have canc8the pass within 2 minutes.
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5 Replies
schnapps Legend 5
Legend 5

Re: Refund needed

Hi @Indy78 

 

 

Firstly go back to My Account > Passes & Vouchers to double check that there is a red cancelled note next to the kids pass (hopefully you should also be sent an email confirmation from nowtv within a few hours that you have cancelled a pass on your account).

 

Then go to My Account > Settings & Pins and add a payment pin on your account to prevent this happening again in the future.

 

Then jump over to live chat and explain to them what's happened and ask for a refund.

 

You can reach live chat by opening the link below, select the most appropriate or nearest topic, then once you reach the end of the process, scroll towards the bottom of the screen page, where hopefully you will see a Get in Touch option (click on the drop down arrow below Get in Touch) to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

Nasratkhaja
First Poster

Re: Refund needed

My one years old clicked the kid pass and hayu month pass now tv boost how do I get refund I want my money back please
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RoyB Mentor 1
Mentor 1

Re: Refund needed

@Nasratkhaja 

 

Exactly and precisely as @schnapps described to @Indy78 above, including setting the Payment PIN before going much further.


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Community Manager
Community Manager

Re: Refund needed

Hi @Nasratkhaja ,

 

Can you please come onto live chat so we can get this looked into for you?

 

Please click this link here and then click the drop down

 

To avoid this happening in the future please follow the advice by the other users by setting up a parental pin which can be done via My Account. 

 

Thanks

Karl

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RoyB Mentor 1
Mentor 1

Re: Refund needed

@Nasratkhaja 

 

(The drop down is the little white arrow pointing downwards on a tiny green circle under ‘How to get in touch’, on a screen otherwise full of big buttons that won’t go where you want when pressed).


If my posting answered your question, please click ‘Accept Answer’.
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