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Shamima
Occasional Poster

Refund needed.

I made an account for now tv and sky cinema And was charged £20 even though i cancelled it minutes later. It has been a few weeks since i have not received my money back. Please refund ASAP. 

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RoyB Mentor 2
Mentor 2

Re: Refund needed.

Hi @Shamima 

 

I take it you were a returning customer, which is why you were charged immediately, rather than someone who started a new account, and would have got the 7 days free trial on each?

 

And that you accessed both a Movie and an Entertainment programme, which would have been needed to restart each pass and have you charged for it?

 

But when you Cancel, you don’t cancel the pass you are on, you just stop the pass from auto-renewing on the next billing cycle.

 

So as far as NowTV are concerned, they aren’t expecting that you are expecting a refund, which is why nothing has been forthcoming.

 

But if you want to contact NowTV and explain what happened, by Live Chat or email, they should be able to see that you made only the slightest use of the Passes (why?) and you can discuss with them if any refund would be possible :-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

 


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RoyB Mentor 2
Mentor 2

Re: Refund needed.

Hi @Shamima 

 

I take it you were a returning customer, which is why you were charged immediately, rather than someone who started a new account, and would have got the 7 days free trial on each?

 

And that you accessed both a Movie and an Entertainment programme, which would have been needed to restart each pass and have you charged for it?

 

But when you Cancel, you don’t cancel the pass you are on, you just stop the pass from auto-renewing on the next billing cycle.

 

So as far as NowTV are concerned, they aren’t expecting that you are expecting a refund, which is why nothing has been forthcoming.

 

But if you want to contact NowTV and explain what happened, by Live Chat or email, they should be able to see that you made only the slightest use of the Passes (why?) and you can discuss with them if any refund would be possible :-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

 


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Shamima
Occasional Poster

Re: Refund needed.

No im not a returning customer and i cancelled the two passes Straight away. So give refund asap
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Community Manager
Community Manager

Re: Refund needed.

Hi @Shamima,

 

As Roy mentioned you'll need to contact us via live chat using the link he provided. You'll also need a copy of the email you received to confirm your cancellation that matches the date you cancelled.

 

Thanks

 

Simon

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Toby4274
First Poster

Re: Refund needed.

I accepted 7 Day Trial and canceled (I thought before the trial ended). After I was asked to find confirmation email and I couldnt't find it I have given up and decided to use the pass I paid for I have cancelled the repeat payment that would be due 7th July but now it wont let me access unless I agree to continue payments? I know I could accept and cancel nearer the time but dont trust the process and just want to watch tv until 7th July

 

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