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Anonymous User
Not applicable

Refund for unused pass

I bought a Sports pass thinking I was getting the offer that only charged £20 a month for 3 months. Instead I’ve been billed for the usual price of £33.99. I’ve cancelled the pass without using it. Will I get a refund? If not, is the pass still valid? Grateful for any help or advice.

3 REPLIES 3
RoyB
Legend

@Anonymous User 

 

No you won’t get a refund, because the pass is still valid until its expiry date, which answers your second question.

 

But you are not alone in being offered £20 and charged £33.99, so you can certainly complain to NowTV about this, by one of the various methods available.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
Thanks Roy. Do you know the best way to contact them to complain? The “Contact Us” facility is only open for questions about broadband.

chai
Scholar 3

@Anonymous User 

 

The live chat is working for TV - click the dropdown on "how to get in touch" at the bottom of this page: https://help.nowtv.com/get-in-touch/now-tv-account-payments/i-have-a-query-about-my-bill-or-payment-date