30-05-2019 19:58
I signed up for Now TV around a month ago and I haven't used it ever since. I just checked my bank and £11.99 has gone out. I have completely forgot about cancelling my subscription, is there any chance I can get a refund.
Many Thanks, Alfie
30-05-2019 20:22
If they can see you have never used the pass, they likely will refund you.
You will need to get onto Live Chat and ask. Here’s a bit of my boilerplate about that to guide you:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Good luck!