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Bennyp
Advocate

Refund after cancellation?

Hey! 

I just cancelled my Now TV and Cinema subscriptions, but see I have another whole month of use of the services. 

Is it possible to just get refunded and my use of the services are cancelled?

Thanks!Ben

2 REPLIES 2
RoyB
Legend

@Bennyp 

Alas not.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Bennyp 

It’s entertainment and cinema. Not TV and cinema.

Did you get confirmation emails of BOTH being cancelled? If not then you didn’t complete the cancellation process.

Staff won’t reply to you.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

You need live chat to have a hope in hell of a refund. Make sure to be signed in and use he ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help