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Anonymous User
Not applicable

‎27-03-2022 20:47

Refund Request

I’ve requested a refund from NOW for changes are charges made to an account  I haven’t used.


Initially a 3 month refund was offered but it was more than 9 months ago that the changes were made.

 

They said they would pass onto a manger but haven’t heard anything in over a week now.

 

Any ideas on how long this normally takes?

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎27-03-2022 21:00

@Anonymous User 

If I’m being honest I haven’t had a refund request with NOW but I normally it would happen wishing the standard 5 working days. 

Jump onto live chat to explain the situation, alternatively you can send an email. Both methods in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎27-03-2022 22:12

Thanks. I did try the live chat but they told me as it was already with a manager there wasn’t anything they could do to help. 

Will have to try again via email.