I had NowTV account and couldn't remember my password so thought I had reset it with a new one.
Today I realised that I had unknowingly set up a new account rather than update the first. This means that I have been paying x2 7.99 per month for several months, from two different bank accounts.
Please advise how I can receive a refund for the account I have now deleted.
On the Community, we fellow customers can offer you lots of advice on using NowTV, but there’s not a lot we can do about Billing queries, refunds for failed Cancellations, and other areas where only NowTV themselves can help.
There is actually an enormous wealth of information provided by NowTV if you choose the Help option, and the idea is that you work through that, and if it still doesn’t resolve your query (as it usually won’t where money is involved), then you get the option to contact NowTV directly, either by Live Chat or Email, and even - though for Broadband only - by telephone.
However, this process seems to fail for a lot of people - I’m not sure where or why - but we do get the regular complaint on the Community that people can’t find these ‘Get in Touch’ options. And we also get the situation where people hope that posting on the Community about Billing issues means their post will be read by NowTV employees who will start the remediation process with them. But this is rare, and not something you should rely on.
If you have not gone through the Help, then I recommend that you go back and try it.
But if you have gone through it, and got nowhere, here are some useful links:-
Get in Touch (all the options, and the best place to start):-
Live Chat and Send Us a Message:-
On Live Chat, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.