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Anonymous User
Not applicable

Query

Hi my daughter has subscribed to all the monthly plan I can’t ring off my mobile as it won’t let me on my minutes 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I am assuming your young daughter accidentally purchased some passes on your account when using one of your playback devices ?

 

If that's the case, firstly go to My Account > Manage Account and fully cancel all the passes your daughter has subscribed too.

 

When cancelling follow all steps on screen until each pass is fully cancelled (approx 4 steps).

 

Then go to My Account > Manage Account > Devices & Settings and under Payment Pin add a 4 digit pin number to your account to prevent this happening again.

 

Then pop over to live chat and explain to them what's happened and ask them for a refund.

 

Here's a link to live chat, where you should see a green chat button to click on or alternatively drop them a message on the web form on the same link.

 

https://help.nowtv.com/article/how-to-submit-a-complaint